Privacy Policy

How We Use Your Personal Data

We only use your personal data to answer your inquiry, to process your order or to provide you with access to further information or offers. In light of the foregoing, it may be necessary for us to store and process your personal data (name, first name, address etc.). In doing so, we follow the principle of data economy by only collecting, storing, processing and using such data to serve the stated purpose. Please note that not all information is mandatory. We do not create user profiles. Furthermore, we collect data on the number of visits to our websites. This information provides us with information about the general interests and preferences of our visitors. However, such data is not personal, but only of a statistical nature. Furthermore, we automatically collect and store information that is transmitted to us by your browser, e.g. the IP address. All personal data is processed in accordance with legal requirements.

If we use subcontractors or agents who require such data in order to provide the services you wish to use, we will transmit such data to the extent necessary. In this case, we oblige our partners to treat such data confidentially in accordance with the statutory provisions and to delete it immediately as soon as it is no longer required. Please understand, however, that we cannot completely monitor compliance with this obligation. As such, we shall not be liable for any infringements. Furthermore, we do not pass on collected data to third parties; in particular, we do not sell, rent or exchange such data.
All data is stored or processed separately and at no time is it compiled together. Personal data shall be stored for a maximum of 6 months or until the service you have requested is fulfilled. You may at any time request the deletion of all or part of your data. We will comply with such request immediately.

Data Security

We take technical and organisational precautions to ensure the security of your personal data. Your data is conscientiously protected against loss, falsification, manipulation or unauthorized access or disclosure. Our security measures are continuously improved in line with technological developments on the Internet.
Cookies are sometimes used on our websites. The use of cookies contributes to the effective use of the websites. A cookie consists of information that is sent from our websites to the visitor's browser in order to store it on his system. The cookie is only used to recognize the visitor. It is possible to adjust the browser used so that the user is informed when a cookie is set. Such user can then decide whether to accept such cookie.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, (hereinafter "Google").
Through certification according to the EU-US Privacy Shield ("EU-US Privacy Shield"),
Google guarantees that it shall also comply with the EU's data protection requirements when processing data in the USA.
Google Analytics is used to analyse user behaviour on our website. The legal basis thereof is Art. 6 para. 1 lit. f) of the GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website.
Usage and user-related information, such as IP address, location, time or frequency of visits to our website, are transmitted to a Google server in the USA and stored there. However, we use Google Analytics with what is known as the anonymisation function. With such function, Google shortens the IP address already within the EU or EEA.
The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. Such data can also be used to provide additional services related to the use of our website and the use of the Internet.
Google states that it does not link your IP address to other data. In addition, Google provides additional information on data protection law and how it uses data under

Additionally, Google provides an opt-out browser add-on for Google Analytics plus additional information here:
This add-on can be installed with all common internet browsers and gives you additional control over the data that Google collects when you visit our website. The add-on informs the Google Analytics JavaScript (ga.js) that information about visits to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analysis services. Whether and which other web analysis services are used by us is of course also explained in this privacy policy.

Facebook Social Plugin

We use the plugin of the social network Facebook on our website. Facebook is an internet service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In th EU, such service is provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, (both referred to hereinafter as "Facebook").
Through certification according to the EU-US Privacy Shield
Facebook guarantees that it shall also comply with the EU's data protection requirements when processing data in the USA.
The legal basis thereof is Art. 6 para. 1 lit. f) of the GDPR. Our legitimate interest lies in the quality improvement of our website.
Facebook offers additional information about various plugin options as well as their specific functions at

If the plug-in is used on one of the pages of our website that you visit, your Internet browser will download a presentation of the plug-in from the Facebook servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, however, the date and time of your visit to our website are also recorded.
If you are logged in to Facebook while visiting such pages equipped with the plug-in, the information collected by the plug-in on your specific visit will be recognized by Facebook. Facebook may assign the information collected in this way to your personal user account there. If, for example, you use the "Like" button on Facebook, this information is stored in your Facebook user account and, if necessary, published via the Facebook platform. If you wish to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your Internet browser which prevents the Facebook plug-in from being loaded. For additional information on how Facebook collects and uses data as well your rights and protection with regard to such data, see Facebook's Data Policy at

Facebook Remarketing

This website uses the Facebook "Custom Audiences" remarketing feature. This function is used to present visitors to this website with interest-related advertisements ("Facebook Ads") as part of their visit to Facebook. For this purpose, the Facebook remarketing tag was set on this website. Such tag is used to establish a direct connection to Facebook's servers when visiting the website. In doing so, information is transmitted to the Facebook server that you have visited this website, and Facebook assigns this information to your personal Facebook user account. You can find more information about the collection and use of data by Facebook and about your rights and options for protecting your privacy in the Facebook privacy policy, available at Alternatively, you can deactivate the Custom Audiences remarketing function at You must be logged in to Facebook to do so.


1. To register for our newsletter, we use what is known as the double-opt-in procedure. This means that we send you a confirmation e-mail to the address given after you have entered your first name, last name, e-mail address and desired form of address. We then ask you to confirm that you wish to receive the newsletter. If you do not confirm this, your registration will be automatically deleted. If you confirm your wish to receive the newsletter, we will save your e-mail address until you unsubscribe. This storage is solely for the purpose of sending you the newsletter. Furthermore, we store your IP address and the time of registration and confirmation in order to prevent misuse of your personal data.

2. The only mandatory information for sending the newsletter is your e-mail address. Other, separately marked information is only provided on a voluntary basis and is used solely for personalizing the newsletter. Such information shall also be completely deleted upon revocation.

3. You may revoke your wish to receive the newsletter at any time. To revoke the newsletter, you may either click the link provided in the newsletter e-mail, send an e-mail to or send a request for such revocation to Sole Felsen Bad, Albrechtser Straße 12, A-3950 Gmünd.

4. We use the service CleverReach to send the newsletter. Such service is provided by CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. For the purpose of sending the newsletter we provide CleverReach with your email address and the information with which you have voluntarily provided us. You will find additional information about CleverReach's privacy policy at

Purpose of data collection

For the facilitation and realisation of guest booking; the successful execution of the guest’s stay; to coordinate the hotel stay according to the wishes and interests of the guest; to ensure the provision of future hotel services which correspond with the interests of the guest; for marketing purposes as pertaining to hotel performance and the improvement of this performance.

Data transfer to third parties

To contracted service providers who supply cloud-based software and data handling solutions to the hotel. These providers operate with the sole purpose of processing and analysing guest data for the aforementioned purposes.

Prize Draws

To participate in prize draws, personal data must be provided. The participant expressly agrees that such data provided by him or her shall be collected and processed for the purpose of conducting and participation in the prize draw. The participant also agrees that he or she may receive messages in connection with the prize draw at the e-mail address he or she has provided. In case of revocation, the participant will be excluded from the competition.
Such personal data provided and transmitted by the participant within the scope of the prize draw will be collected, stored and used for the purpose of conducting and participating in the prize draw as well as, for example, for the delivery of the prize. Such personal data shall be passed on to third parties (e.g. post, courier service, etc.).

Google reCaptcha

We use the Google service reCaptcha to determine whether a person or computer is making a particular entry in our contact or newsletter form. Google uses the following information to determine whether you are a human being or a computer: IP address of the end device used, the website you visit with us and on which reCaptcha has been integrated, the date and duration of the visit, the identification data of the type of browser and operating system used, Google account if you are logged in to Google, mouse movements on the reCaptcha areas as well as tasks in which you have to identify images. The legal basis for such data processing is Art. 6 para. 1 lit. f of the GDPR. Our legitimate interest in such data processing to ensure the security of our website and to protect us from automated entries (attacks).

Right of Access

In accordance with applicable law and at your request, we shall provide you with written information on whether and which personal data concerning you have been stored with us.


Data Processing Registration No. 4017030


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